Shipping Policy

Thank you for visiting and shopping at VIDAMO. The following information sets out the terms and conditions that constitute our Shipping Policy.

1. Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

2. Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 5. We will contact you for some reason if there are any delays.

3. Shipment Locations
3.1. Domestic Only

VIDAMO does not ship internationally at this time. We ship domestic only – anywhere in Australia.

4. Shipment rates and delivery estimates

We endeavor to get your  order to you as soon as possible. Once your  order is placed,    an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date  of shipment, rather  than  the  date  of order. Delivery times are to be used as a guide only and are subject  to  the  acceptance  and  approval of  your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact deliver time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

(a) Standard Shipping

The order will arrive within 10 business days. Standard Shipping costs $10.00.

Note: Subject to placing your order before specific cut-off times.

4.1. Please note:
  • Business day means Monday to Friday, except
  • Orders are not shipped or delivered on weekends or
  • Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items
  • Products may be delivered in separate
  • When placing your order, we consider these factors when calculating the Estimated Delivery Date:
    • Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery
  • Due to energy blackouts, lockouts, slowdowns, strikes, packages to and from our facility in Victoria may be We appreciate your patience during this time.
  • We will not be responsible for wrong shipping address if you provide incorrect information.
5. Tracking Options

VIDAMO aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

5.1. Domestic Only

All orders delivered within Australia automatically have tracking.

6. International Customs, Duties and Taxes

All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination  country. Delays in  delivery may occur  if your  package is randomly selected by your country’s Customs Department. VIDAMO is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these chargers and we  work very closely with our brokers and carriers to ensure as few delays as possible. All  fees imposed during or after shipping are the responsibility of the customer. You agree  that you are responsible for any duty, taxes,  and  custom  requirements or  other  like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.

7. Damages

If there is any damage to the packaging on delivery, contact us immediately at sales@vidamo.com.au.

8. Missing or Lost Package

There are several reasons why a package gets lost or becomes a deliver exception.   We’ve found that, more often that not, the package is either in the building or with a neighbour. VIDAMO politely requests that customers look in  common  courier  hiding spots. Please take a look around and let us know if you find it. If you haven’t located your order, please contact us at sales@vidamo.com.au to report missing or lost packages.

9. Questions

If you have any questions about the delivery and shipment of your order, please see our FAQ page, www.vidamo.com.au, or contact us at sales@vidamo.com.au.